Frequently asked questions

General questions

What are the opening hours of DB Music Store?

We are open 6 days a week. Below are our exact opening hours:
Monday: CLOSED
Tuesday: 10:00 - 18:00
Wednesday: 10:00 - 18:00
Thursday: 10:00 - 18:00
Friday: 10:00 - 18:00
Saturday: 10:00 - 18:00
Sunday: 12:00 - 17:00

Can I also test an instrument?

For this, we would like to invite you to visit our store located at Biltstraat 30 in Utrecht.

In our store, we have a wide range of instruments that you can test.

Can I get advice on which instrument is right for me?

For this, we would like to invite you to visit our store located at Biltstraat 30 in Utrecht.

Our staff are ready to provide you with advice when choosing your instrument.

Do you provide a warranty on instruments?

Yes, on most instruments we offer a minimum 2-year warranty. This may vary depending on the brand and type of instrument. Please consult the product page or ask our staff for specific warranty terms.

Do you also have accessories and music equipment?

Yes, in addition to instruments, we also sell a wide range of accessories such as strings, picks, drumsticks, cables, microphones, amplifiers, and much more.

Does DB Music Store also do B2B projects?

We are also the right partner for B2B projects. We have everything in-house to realize these projects.

Returns

Do you want to return your order?

Please contact us! We will then give you instructions on how the return process works.

How do I request a return?

To register a return, please email info@dbmusicstore.nl or fill out the contact form.

We will then contact you shortly to discuss the procedure.

How long will it take to receive my refund?

After you have registered your return and it has been approved by us, you will receive your money back into your account within 14 days. This is always exclusive of shipping costs.

Delivery time

What is your delivery time for online orders?

Generally, you should allow for 2 working days. Sometimes it's faster, but during busy periods such as Black Friday, Sinterklaas & Christmas, it can take a little longer. Unfortunately, we have no control over this and are dependent on postal companies.

Payment methods

What payment methods are offered?

We always try to offer the widest possible range of options. This also applies to payment methods. These include iDEAL, Credit Card, Bancontact (Belgium), PayPal & Klarna. In this way, we can serve every consumer.