Here you will find the answers to the most frequently asked questions
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Frequently Asked Questions
General questions
What are the opening hours of DB Music Store?
We are open 7 days a week. Below you'll find our exact opening hours:
Monday: CLOSED
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 12:00 - 17:00
Can I also test an instrument?
For this purpose we would like to invite you to visit our store located at Biltstraat 30 in Utrecht.
In our shop we have a wide range of instruments that you can test.
Can I get advice about which instrument is right for me?
For this purpose we would like to invite you to visit our store located at Biltstraat 30 in Utrecht.
Our staff is ready to provide you with advice when choosing your instrument.
Do you provide a warranty on instruments?
Yes, we offer a minimum 1-year warranty on most instruments. This may vary depending on the brand and type of instrument. Please refer to the product page or ask our staff for specific warranty periods.
Do you also have accessories and music equipment?
Yes, in addition to instruments we also sell a wide range of accessories such as strings, picks, drumsticks, cables, microphones, amplifiers and much more.
Does DB Music Store also do B2B projects?
We are also the right partner for B2B projects. We have everything in-house to realize these projects.
Returns
Do you want to return your order?
Please contact us! We will then give you instructions on how the return process works.
How do I report a return?
You can register a return by sending an email to info@db-musicstore.nl or by filling in the contact form.
We will then contact you shortly to discuss the procedure.
How long does it take to receive my money back?
After you have registered your return and it has been approved by us, you will receive your money back in your account within 14 days. This is always excluding shipping costs.
Delivery time
What is your delivery time for online orders?
In general you should take into account 2 working days. Sometimes it is faster but in busy periods such as Black Friday, Sinterklaas & Christmas it can also take a little longer. Unfortunately we have no influence on this ourselves and are dependent on mail order companies.
Payment Methods
What payment methods are offered?
We always try to implement the widest possible range. This also applies to payment methods. Think of Ideal, Creditcard, Bancontact (Belgium), Paypal & Klarna. In this way we can serve every consumer.